Resound Networks Taps gaiia OSS/BSS Platform to Scale U.S. Operations
Resound Networks has partnered with gaiia to streamline its multi-state expansion and subscriber onboarding efforts, according to a Fiber Broadband Association report. The Texas-based ISP is leveraging gaiia’s AI-powered OSS/BSS platform to automate workflows, enhance operational efficiency, and scale fiber and fixed wireless deployments supported by FCC funding.
Scalable Operations for Rapid Growth
Resound Networks, headquartered in Pampa, Texas, operates across eight states delivering broadband solutions via fiber and fixed wireless. Fueled by the FCC’s Rural Digital Opportunity Fund (RDOF) auction, the company is rapidly expanding into underserved areas, placing immense operational demands on its workforce and technology stack. To meet these challenges, Resound deployed gaiia’s unified operations platform, which integrates provisioning, inventory management, and field operations under one ecosystem.
“Our go-live went extremely well,” said Bryan Waldrip, COO and Cofounder of Resound Networks. “The process was smooth, and we already see benefits from the automation and streamlined workflows.” Gaiia’s provisioning tools have reportedly improved activation accuracy while field teams are using advanced coordination tools to accelerate service rollouts and resolve technical issues efficiently.
Expanding in Parallel: Fiber and Fixed Wireless
The deployment marks a critical phase for Resound’s strategic growth. According to industry experts, managing simultaneous deployments of fiber and fixed wireless infrastructure requires significant backend efficiency and organizational agility. Gaiia’s platform appears to address these needs with automation tools aimed at high-growth ISPs.
In addition to operational improvements, Resound’s inventory teams now have granular visibility into network equipment across warehouses, towers, and field locations. This capability is particularly valuable as Resound pushes into larger geographic areas with varying network requirements.
Industry Implications
Resound’s adoption of gaiia comes amidst rising competition among OSS/BSS providers vying for a slice of the growing ISP market. Analysts note that small and mid-size ISPs are rapidly scaling operations to close the connectivity gap in underserved regions, driving demand for flexible, AI-driven platforms.
For gaiia, this win underscores its focus on providing modular, automation-centric tools for telecom operators. “Our platform gives ISPs the tools to automate workflows, streamline operations, and expand efficiently,” said Marc Campagna, CEO of gaiia. The company also recently announced similar partnerships with other regional ISPs, including Uplink Internet and LilaConnect.
What’s Next for Resound and gaiia?
The collaboration between Resound and gaiia reflects a greater industry shift toward adopting modern solutions over legacy operational systems. As Resound accelerates its market entry into rural areas, the scalability of gaiia’s platform will likely play a critical role in achieving its FCC-mandated connectivity goals.
Can partnerships like this reshape the broadband landscape for underserved regions? With billions in public funding driving last-mile connectivity, automation-first platforms like gaiia may become essential for telecom operators nationwide.
