Resound Networks Taps gaiia’s Unified OSS/BSS Platform to Accelerate Multi-State Expansion
Resound Networks, an ISP operating across eight U.S. states, has partnered with gaiia to deploy a unified OSS/BSS platform that will streamline operations and support its rapid expansion, according to an announcement on February 5, 2026, at Fiber Broadband Association. This move underlines the growing demand for automation and scalability in competitive broadband markets.
Gaiia Enables Scalability for Resound’s Multi-State Growth
Founded in 2015 and headquartered in Pampa, Texas, Resound Networks specializes in delivering fiber and fixed wireless broadband to underserved communities. To fuel its ongoing expansion — supported by FCC funding under the Rural Digital Opportunity Fund (RDOF) — the company needed a technology partner capable of handling the operational complexities of deploying parallel fiber and fixed wireless networks across thousands of miles. Enter gaiia: an AI-driven OSS/BSS platform designed specifically for high-growth ISPs.
The platform’s automation capabilities have already yielded tangible benefits since its deployment. Resound COO and Cofounder Bryan Waldrip noted efficiencies in provisioning, inventory visibility, and field operations. For instance, inventory teams now have better tracking of equipment across warehouses, towers, and field locations, while automated provisioning has streamlined service activations with fewer manual errors.
Market Context: OSS/BSS Systems Drive Modern ISP Growth
The decision to adopt gaiia underscores a broader trend in the telecommunications sector: the shift from legacy operational systems to flexible, cloud-based solutions capable of supporting scalable, multi-geography operations. Industry analysts have pointed out that legacy OSS/BSS systems often silo key processes, slowing down decision-making and stifling expansion opportunities.
In Resound Networks’ case, gaiia’s unified platform integrates billing, CRM, and field operations, enabling the company to onboard new subscribers quickly and maintain seamless customer experiences. This is critical as Resound competes against larger fiber network operators aggressively expanding in rural markets.
Moreover, the RDOF auction — which funded $9.2 billion to bridge the digital divide — has intensified the race among ISPs to rapidly roll out infrastructure in underserved areas. Gaiia’s ability to automate workflows and consolidate operations could provide Resound with a strategic edge in capturing market share in these high-priority regions.
What’s Next for Resound and Gaiia?
Looking ahead, Resound’s partnership with gaiia signals a larger shift across the broadband industry toward operational modernization. Industry watchers are especially curious to see whether other mid-sized ISPs will follow a similar route, particularly as competition heats up in both rural and suburban broadband markets.
For gaiia, recent deployments highlight its growing foothold as a preferred provider of next-generation OSS/BSS systems. The company is betting on its AI-driven architecture to attract more ISPs seeking fast, scalable solutions to support aggressive growth strategies.
As Resound continues to expand its geographical footprint, the ability to ensure operational efficiency and deliver exceptional end-user experiences will remain critical. The question now: Can gaiia help Resound sustain this pace of growth while staying ahead of its competitors?
