CRTC’s Regulatory Accountability: A Call for Transparency and Public Participation

Regulatory accountability has emerged as a key topic of discussion, drawing attention from various stakeholders in the field of telecommunications and public policy. Recently, two significant developments have highlighted the need for increased transparency, accountability, and public involvement within the Canadian Radio-television and Telecommunications Commission (CRTC). At the forefront is the Forum for Research and Policy in Communications (FRPC)’s extensive report titled “The CRTC’s performance, 1969 – 2025: Analysis and recommendations.” This comprehensive 171-page report scrutinizes the CRTC’s track record and provides actionable recommendations to enhance its operational standards and public engagement.

The FRPC’s Report on CRTC: Key Findings and Recommendations

The FRPC’s in-depth analysis evaluates the CRTC’s performance spanning several decades. Central to its findings is the need for stronger mechanisms that promote transparency in decision-making and foster meaningful public participation in regulatory processes. Out of the 14 recommendations presented, four specifically focus on improving public consultations to ensure diverse voices are heard and considered. These recommendations emphasize creating avenues for more inclusive participation, especially as public trust in regulatory institutions continues to be scrutinized.

This renewed focus on accountability comes at a crucial time, as it has been eight years since the CRTC reviewed its service standards. Back in 2011, the regulator introduced a set of targets for itself to measure performance. While initial efforts saw the publication of reports tracking adherence to these benchmarks, recent years have seen a noticeable decline in transparency regarding the progress made. The FRPC’s analysis urges the CRTC to not only revisit these standards but to re-establish its commitment to regular and transparent reporting, which is critical to maintaining public trust.

Commissioner Bram Abramson’s Dissent and the Call for Reform

Adding another layer to the discussion is the dissenting opinion recently issued by CRTC Commissioner Bram Abramson. His critique stems from a decision to relieve SaskTel of its obligation to distribute phone books to subscribers, a seemingly minor determination that carries broader implications for regulatory practices. Abramson’s dissent, which was notably longer and more substantive than the original decision itself, raises important questions about the consultative processes employed by the CRTC. His call for improving public participation aligns seamlessly with the findings of the FRPC report, underscoring the shared emphasis on regulatory accountability.

Commissioner Abramson’s dissent is not only a reminder of the value of debate within regulatory bodies but also a call to action for the CRTC to adopt more inclusive and transparent decision-making processes. By crafting well-articulated, thoughtful critiques, Abramson has set an example of how dissent can contribute constructively to the evolution of regulatory frameworks.

Moving Forward: Stimulating National Dialogue on Regulatory Standards

As discussions around regulatory accountability gain momentum, the FRPC report and Commissioner Abramson’s dissent provide a timely opportunity to re-evaluate the CRTC’s current practices. The FRPC’s recommendations are a wake-up call to address the agency’s approach to transparency, modernize its service standards, and actively engage with the public on key decisions affecting Canadian telecommunications.

These discussions are not limited to the boardrooms of regulatory bodies. They offer an invitation to policymakers, industry leaders, and everyday Canadians to participate in shaping the future of telecommunications in the country. With technology advancing rapidly and connectivity becoming more integral to daily life, the need for accountable and responsive regulatory practices has never been greater. Ultimately, fostering a culture of accountability and transparency at the CRTC will not only strengthen public trust but also ensure the agency is well-equipped to address the challenges of an increasingly digital world.